This page explains how MSP Teambuilding collects, uses, and protects your information, the terms that apply when you use our site or services, our use of cookies, and our refund and cancellation policy. We serve clients in Canada, the United States, and Europe, so this policy is written to meet the strictest applicable standard (the EU's GDPR) as our baseline.
When you visit our website, request a quote, book a consultation, subscribe to our newsletter, or otherwise interact with us, we may collect the following:
We use your information to:
For visitors in the European Union, we rely on the following legal bases under the GDPR: your consent (for newsletter signups and non-essential cookies), the performance of a contract (when you book our services), and our legitimate interest (for basic website analytics and security). Where we rely on consent, you may withdraw it at any time.
Your information is stored in our customer relationship management system (GoHighLevel) and, where applicable, our website analytics tools. We do not sell your personal data. We share data only with service providers who help us operate our business (such as our CRM and email delivery providers), and only to the extent needed for them to perform their function. These providers are contractually required to protect your data.
MSP Teambuilding is based in Canada. If you are located in the EU or elsewhere outside Canada, your information may be transferred to and processed in Canada or other countries where our service providers operate. We take reasonable steps to ensure your data receives an equivalent level of protection wherever it is processed.
| Right | What It Means |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Correction | Ask us to correct inaccurate or incomplete data |
| Deletion | Request that we delete your personal data, subject to legal retention requirements |
| Objection | Object to our processing of your data for certain purposes, including marketing |
| Portability | Request your data in a portable format (EU visitors) |
| Withdraw consent | Withdraw previously given consent at any time, without affecting past processing |
To exercise any of these rights, contact us using the details in Section 5. We will respond within a reasonable timeframe and in accordance with applicable law.
We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law, whichever is longer. Newsletter subscribers may unsubscribe at any time, after which we will remove you from active marketing communications.
Our services are directed at businesses and adult professionals. We do not knowingly collect personal data from children.
By using this website or booking our services, you agree to the following terms.
This website and its content are provided for informational purposes and to facilitate the booking of MSP Teambuilding services. You agree not to misuse the site, attempt unauthorized access to our systems, or use content from this site without permission.
All content on this site, including text, methodology names (such as Pressure-Proof Leadership™), graphics, and branding, is the property of MSP Teambuilding and Claire Hayek and may not be reproduced without written consent.
Booking confirmations, pricing, and scope of work for team-building activities, training programs, and keynotes are confirmed in writing (email or signed proposal) prior to any engagement. These terms of service do not replace the specific terms of any signed service agreement, which take precedence in case of conflict.
MSP Teambuilding provides its services with reasonable skill and care. To the extent permitted by law, we are not liable for indirect or consequential losses arising from the use of our website or services.
We may update these terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated terms.
Cookies are small text files stored on your device when you visit a website. We use cookies to make our site function properly, understand how visitors use it, and, where you consent, support marketing efforts.
When you first visit our site, you will be asked to accept or decline non-essential cookies. You can change your cookie preferences at any time through your browser settings, though disabling essential cookies may affect site functionality.
Refund and cancellation terms for booked engagements (team-building activities, training programs, workshops, and keynotes) are set out in the specific proposal or service agreement signed for that engagement, since terms can vary by service type and scale of event.
As a general guideline: deposits secure your date and are non-refundable within 30 days of the scheduled engagement, unless otherwise stated in your signed agreement. Requests to reschedule are handled on a case-by-case basis and should be sent to us as early as possible.
For questions about a specific booking, contact us directly using the details below.
If you have questions about this policy, or want to exercise any of your data rights, reach out to us:
Email: [email protected]